Our Vision, Great BusinessThe
HTO Story

Committed to CX transformation, HTO is has dedicated all our years to helping businesses refocus on their clients and customers for better success.

Half Time Orange is a New Zealand-based customer experience consultancy, founded in 2018. Our sole mission is to guide businesses in refocusing on the most crucial factor of their business, their customers.

HTO is committed to helping businesses put their customers & clients at the heart of their business.

We help companies understand how to build the ideal customer experience for higher returns and long-term growth.

Half Time Orange understands your customers interact and are impacted by different aspects of your business.

Therefore, we consider your entire business and the employees who contribute to your customer experience, including business operational factors like HR, marketing, and customer service.

Then we identify the factors that inhibit your connections with your customers and craft the best CX strategies which takes a more holistic rather than siloed approach.

Meet Your Team

Better Future With HTO

Brenton Webber
Tony Morton
Media Strategy Director
Ralf Wittgen
Customer Success Director
Richard Huckvale
Commercial Director
Francine Powers
Marketing Director

Why We Do What We Do?

We are a human-centric company. This means we prioritise the needs of each individual in your enterprise: your customers, staff, partners, investors, and the wider community. A high return on investment plays a crucial part in everything we do for you. As a CX consultancy, we focus on improving employee and customer engagement to boost and maintain a high ROI.

Half Time Orange is driven to help you to completely elevate the human experience within your business. By effectively adding value to others’ lives, we guide you into driving growth. With this mindset, we are able to leave a positive impact on you, your business, and the wider society.

Let us help you today!

Our CX Solutions

How Can
We Help?

We strive to become a global leader when it comes to Customer Experience while leaving a lasting positive impact on businesses and their stakeholders. To achieve this, we offer the best services and strategies to improve your overall customer experience
Customer Experience Workshops
Voice Of Customer
Customer-Centric Education Platform
Tech Stack Optimization
CX Reports and Assessments
Persona & Customer Journey Mapping
Acquisition & Retention Tuning
CX Coaching
Our Offices

Let's Talk

Come and visit our quarters or simply send us an email anytime you want.
+64 (0) 21 614 001
+64 (0) 9 218 8508
Meet Us
Level 4, 154 Queen Street
Auckland 1010, New Zealand
Book A Free Call With Us
HTO is happy to fit your busy schedule. So feel free to book a call with us on Calendly that best suits you!

Request a Call Back
If you’d like to talk to our consulting team, contact us via the form and we’ll get back to you shortly.


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      CX Specialists
      Half Time Orange
      Like a fresh slice of orange, our customer experience strategies will leave you and your business refreshed
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