Growing your business may be a challenge. But Half Time Orange offers the best customer experience strategies, to grow and attract new clients and customers.
Half Time Orange is dedicated to better customer and human outcomes and helping companies who aspire for this dream as well. To help, help make their dreams into reality, HTO is here to help lay study pillars and a solid foundation for long-term business success.
If you dream of improving your overall customer experience, we are happy & eager to guide you. Our solutions are tailored to fit your specific needs help you transform your business’ customer experience.
Half Time Orange offers a wide range of CX tools and strategies can easily highlight areas of weakness, leading to better ROI and higher profits. With our effective CX Solutions, you will gain organic growth for your business.
Higher Customer Acquisitions
Customer-driven companies are 1.9x likely to acquire new customers. While 78% of consumers have bailed on a transaction because of poor service.
Half Time Orange is committed to being there every step of the way. CX transformation is a rewarding process. And as your trusted CX experts, we at HTO are happy to guide you on the path to success!
Why is Customer Experience Important?
Age Of TheCustomer
Times are changing. We are now in the Age of the Customer as more and more buyers readily voice their thoughts and opinions when it comes to businesses. Leveraging this idea is the difference between a business that thrives and one that fails.
If you’d like to talk to our consulting team, contact us via the form and we’ll get back to you shortly.
Great Reviews for Our Services
Trusted by Our Clients
They bring clarity, simplicity
They have a genuine desire to improve our customer’s purchase journey, so that we can enjoy stronger and enduring relationships with our amazing customers.
BRYCE PURDY, APPLIANCE CONNEXION LTD
I’m looking forward to integrating their approach into my businesses!
I’ve not heard anyone combine all of these interesting business disciplines before in such a coherent way and I’m looking forward to integrating this approach into my businesses.
NICK RUSSEL, DENCHI GROUP
I have no hesitation in recommending
It is refreshing to be in Brenton’s company and see up close his passion and commitment for brilliant Customer Experience and his desire to make and deliver value.
RUSSELL FISHER, CRYSTAL CLEAR COACHING & CONSULTING LTD
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CX Specialists
Half Time Orange
Like a fresh slice of orange, our customer experience strategies will leave you and your business refreshed
The first and most important rule of improving customer experience is to get into the mind of your customer. And this path can range from brand awareness to becoming a faithful advocate.
The HTO Persona and Customer Journey Mapping is a visual representation of this journey. It will help you identify all the areas within your business that your customer interacts with, including their pain points. Thus, making it easier for you to fix any problem your customers may encounter.
CX Coaching
As a business owner, you may wear many hats and serve different roles. And at times, due to being overwhelmed, certain essential aspects of your business may become neglected. And Customer Experience is sometimes ignored to the detriment of the company.
To prevent this, Half Time Orange offers Customer Experience Coaching that looks extensively and holistically at your business. From exploring and investigating your entire approach to your customers and plotting a course for customer-centric transformations to coaching and mentoring you and your team for more effective engagement with customers and teams, we can help you measurably improve your customer experiences and interactions.
HTO is dedicated to guiding you in prioritising better human outcomes for long-term business growth.
Customer acquisition and retention is the primary goal of any company. By optimising these areas, you will benefit from higher earnings.
HTO has designed a customer acquisition and retention tuning program, customised to fit your company’s needs. It proposes the best course of action for enhancing these crucial areas.
Tech Stack Optimization
Technology stacks or tech stacks is the collection of tools and software used to develop and manage your online presence.
They can help you handle different aspects of your online business, such as:
Customer Service
Web Analytics
Customer Relationship Management (CRM)
Social Media Presence
Customer Engagement System
Email Marketing
To ensure the smooth running of their businesses, nearly 65% of marketing execs plan to spend more money on marketing tech stacks in the following years.
Unfortunately, numerous professionals are quick to purchase tools at the advice of sale persons without understanding how to fully harness them for better CX.
Instead of attaining higher profits on their monetary investments, taking this approach will result in financial losses.
Existing Tech Stacks
When it comes to your existing tech stack, you should aim to optimise them for significant returns.
HTO offers existing tech stack evaluation to further improve each tool and software.With this service, you will know which tools are profitable and which are unproductive. We help you capitalise on these tools for higher-quality customer service and experience.
New Tech Stacks
Additionally, HTO provides the assessment of new tech stack. We will recognise the best feedback loop and tools to enrich your entire tech stack portfolio. With these options, you will be able to meet both your marketing and customer experience needs.
Voice of Customer
Actively listening to your customer’s feedback and opinions is a reliable approach to improving your products and services and overall customer experience.
It is guaranteed to unlock the following benefits:
increase upselling and cross-selling success rates by up to 20%
spend 25% less on customer retention
31% boost in customer retention
28% hike in employee engagement rates
23.6% decrease in customer service costs
generate a 10x higher year-over-year increase in annual company revenue.
However, despite these perks, many businesses do not understand how to enhance their VOC strategy.
Not only will you not gain these benefits, but you will also see a decline in response rate.
HTO offers the solution to this common problem. To help you achieve the highest potential of your VOC strategy, you will have to utilise well-designed and fully-customisable surveys to suit your business’ voice and brand.
By taking this approach, you will be able to accomplish:
344% increase in overall response rate
600% spike in verbatim comments
325% improvement in average time spent sharing feedback
HTO will also help exercise a VOC strategy to reform AI and data mining. And we will guide you in finding the best VOC tool for your tech stack
Customer-Centric Education Platform
We are firm believers in educating and empowering businesses and enterprises in customer-friendly practices.
Excellent training is the foundation of delivering outstanding service and experience to your valued customers.
Having a well-trained team within your arsenal will allow them to surpass both yours and your customers’ expectations.
Thus, the creation of HTO Educate, one of the most comprehensive and useful online training platform offered to any business wanting to make the most of the explosion in micro-learning.
HTO Educate is a compilation of over dozens of training materials, instructing enterprises on:
Transforming average customer service to an exceptional one
Improving customer engagement through phone, chat and email
How to convert customer problems and complaints into fruitful opportunities
How to build rapport and a long-lasting customer relationship leading to retention
How to meet and exceed your customers’ expectations
Communicating effectively with your customers and team
Effective conflict management strategies
With HTO Educate, any business or trained professional will quickly learn much-needed skills in customer satisfaction and retention at just a small fraction of the price.
CX Workshops
HTO’s Successful Customer Outcomes (SCOs) For Growth Workshop
During our CX Workshops you will:
Expand upon your understanding of your customer.
Understand what improvements are to be made.
Calculate which improvements will deliver the best ROXI*
Establish how best to embed them within your organisation
You’ll be utilising the Successful Customer Outcome method as outlined in the Accredited Customer Experience Specialist course – Rockstar CX.
The SCO method is a proven framework and strategy that increases the amount of understanding you have about your customers and clients, how to improve your experience so that they achieve more of what’s important to them, and how to get it sticking inside of your business. By focusing on the SCO’s your SBO’s will improve and you’ll unlock the supercharging power of customer driven growth.
CX Warrant of Fitness
Customer-centric businesses were 9x likely to conduct a full CX analysis to identify and tackle any problem areas found within their company.
To make this process easier for you, HTO has developed a CX Warrant of Fitness. This extensive 10-minute online tool efficiently analyses your customer experience delivery.
With this useful tool, you can delve into the 7 vital areas for excellent CX delivery. It can also pinpoint the trouble areas so you can improve your overall performance.
Leadership
Structure
CX Strategy
Customer Understanding
Customer Listening Path
Employee Engagement
Customer-centred Design
CX Maturity Reports
HTO takes the time to evaluate every aspect and personnel, both within and outside your business. We then compile this information into an easy-to-understand report.
This report outlines your business’s current CX situation and a simple road-map, complete with detailed steps on how to attain all your business’ CX goals.
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